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Tag Archives: Education

INCREASE YOUR MOJO WITH UP-SELLS, CROSS-SELLS, AND ADD-ONS

The front desk can do so much more than answer phones. . . . With help from the stylists and a little structure, there is endless potential to generate additional revenue by increasing the average ticket. Creating a culture that focuses on maximising profit is achievable through up-selling, cross-selling, and add-on services. Building Trust Suggesting […]

How to Use Information Flow to Maximise Customer Loyalty

The challenge of delivering consistently high levels of customer loyalty and retention is the subjective nature of exactly what customer loyalty is and looks like. . . . What one customer regards as quality service may be completely different to another. At salons and spas, that same subjectivity exists with employees. Owners and managers must […]