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How to Deal with Negative Reviews

As salon or spa owner, the foundation of your business is built on satisfied clients. But what happens when one unhappy client takes to the internet to complain? Negative reviews can be very disheartening. Facing adversity online is a delicate matter that needs to be proactively handled with compassion and grace. When handled appropriately, negativity […]

Staying Busy During Slow Times

No matter where your salon or spa may be located, a lull in business is inevitable. The “off-season” can take a toll on cash flow and employee morale, so it’s important to plan ahead in order to offset factors out of your control such as summer vacations or winter hibernations. There are several things you can […]